Privacy Policy

The following privacy policy describes the information and privacy practices for San Diego Computer Consultants, services provided at your home or office, San Diego Computer Consultants stores, call centers, sdpcfix.com and other retail locations.

This privacy policy describes how San Diego Computer Consultants will collect and use your information. All information provided to San Diego Computer Consultants may be shared with San Diego Computer Consultants parent companies. When you provide San Diego Computer Consultants with your personal information, you consent to the information practices described in this policy.

This privacy policy may not apply to Web sites that are accessible through the sdpcfix.com may contain links to other sites operated by third parties including, but not limited to, third-party sites that display San Diego Computer Consultants trademarks. We encourage you to read the privacy policies of those other sites to learn how they collect, use, share and secure your information.

To assist you with reading through our privacy policy, we have provided questions and answers below that you may find helpful in understanding our privacy practices:

What information does San Diego Computer Consultants collect from me?

We may collect personal information such as your name, mailing address, phone number, e-mail address, credit card number, and other billing information.

When does San Diego Computer Consultants collect information from me?

When using products or services available from San Diego Computer Consultants, you may be asked to provide personal information. For example, you may be asked to provide personal information when you schedule an appointment for services; bring in your product for service; purchase products; contact San Diego Computer Consultants call centers; initiate a chat session; participate in a sweepstakes, promotion, or survey; and/or participate in other activities with San Diego Computer Consultants entities.

How is my information used?

San Diego Computer Consultants uses the information you provide to fulfill requests for service or information; provide customer service; administer sweepstakes, promotions or surveys; offer new products or services; improve the effectiveness of our Web site, marketing endeavors and offers; conduct research and analysis; send marketing communications; or perform other business activities.

Does San Diego Computer Consultants share my personal information with others?

San Diego Computer Consultants does not sell or rent your personal information to third parties, although we may need to share your personal information with certain third parties such as our service providers and other representatives for limited purposes. For example, San Diego Computer Consultants may share personal information with third parties to send marketing communications; service products; conduct research, analysis or administer surveys; send mail and e-mail; process credit card payments, administer sweepstakes, provide call-center, data storage, and hosting services.

The third parties with whom San Diego Computer Consultants conducts business are only authorized to use your information to perform the service for which they were hired. As part of our agreement with them, they are required to follow the privacy guidelines given to them and to take reasonable measures to ensure your personal information is secure.

San Diego Computer Consultants may also share your personal information with companies who have referred you to us for goods and services, or have provided space in their store locations for San Diego Computer Consultants to offer its goods and services, or have allowed us to have a presence on their Web sites.

From time to time, we may be required to share personal information in response to a valid court order, subpoena, government investigation, or as otherwise required by law. We also reserve the right to report to law enforcement agencies any activities that we, in good faith, believe to be unlawful. San Diego Computer Consultants may share certain personal information when we believe that such release is reasonably necessary to protect the rights, property, and safety of others and ourselves. San Diego Computer Consultants may also transfer personal information in the event of a corporate sale, merger, acquisition, dissolution or similar event.

Third-Party Ad Providers

Our Web sites may use third-party service providers to serve ads across the Internet and analyze Web site traffic on our behalf. They may collect anonymous information about your visits to our Web site, and your interaction with our ads. These companies may use technologies similar to those outlined above to measure the effectiveness of ads and e-mails. They may also use information about your visits to this and other Web sites so that we can provide advertisements about goods and services.

No personally identifiable information is collected in this process. We may share anonymous information with this service provider in an aggregate form, for purposes of analysis and improvement of our site.

If you would like more information about this practice and to know your choices about not having this information used by our third-party advertiser, please email fixmypc (at) sdpcfix.com

Can I control the use of my information for marketing purposes?

San Diego Computer Consultants is an opt-out organization. Once we receive your information, we may send you marketing communications that contain valuable offers, promotions, and other Content. You always have the ability to opt out of receiving future marketing communications from San Diego Computer Consultants.

To stop receiving marketing communications from San Diego Computer Consultants:

  1. Follow the directions on any of our marketing e-mail or direct mail marketing communications.
  2. Call 1-619-640-6444
  3. Send an e-mail request with your full name, address, phone number, and e-mail address to fixmypc (at) sdpcfix.com
  4. Send a request with your full name, address, phone number, and e-mail address to San Diego Computer Consultants, 5560 Ruffin Rd, Suite 1A, San Diego CA 92123

If you send an e-mail or letter request, please be sure to include your current contact information, and indicate specifically what type of marketing communication(s) (for example, e-mail, direct mail and/or phone) that you wish to stop receiving. Please note that due to production, mailing and system timelines, and the form in which we received your request, it may take up to ten business days for e-mails, 30 calendar days for phone calls, and six weeks for direct mail to remove you from San Diego Computer Consultants marketing lists. Until the change takes effect, you may still receive marketing communications from us.

Also, please note that even though you may have requested not to receive future marketing communications, you may still receive business-related notices such as appointment confirmation calls, billing information, or other organization-related information. Further, opting out of San Diego Computer Consultants marketing communications does not remove you from our parent company’s marketing lists. You must contact them directly if you wish to stop receiving their marketing communications. If you have never provided your personal information and would like to be added to our marketing list, please use the contact information above.

How does San Diego Computer Consultants secure my personal information?

Security

Whether you receive services or purchase products in San Diego Computer Consultants locations, use San Diego Computer Consultants.com, have services performed at your location, or contact San Diego Computer Consultants, we take reasonable precautions to protect against the loss, misuse and unauthorized access of your personal information. This includes personal information that you provide to complete a purchase. We cannot ensure or warrant the security of any information you transmit by e-mail, and you do so at your own risk.

Please note that while San Diego Computer Consultants is able to protect personal information that is provided during the course of business, we cannot take responsibility for data loss on the products or systems serviced. You must remove or back up this information to safeguard it.

Blogs

When posting information on San Diego Computer Consultants blogs, please use caution when providing any personal data about yourself, since others may view this information. We recommended that you do not provide your name, address, or any other personal information in this area. San Diego Computer Consultants will monitor blog content and make every effort to remove this type of information before posting. However, if you choose to include personal data in your content, you do so at your own risk and you accept full responsibility for those posts and any consequences that may arise.

Remote Access

San Diego Computer Consultants uses remote access to diagnose and resolve system problems. This lets us access your computer to determine the problem and either repair it or provide advice on possible repair options. By taking advantage of this service, you give permission to San Diego Computer Consultants to log into your computer, which may contain personal information. He or she will only search your computer to determine the cause of the problem and will attempt to minimize interaction with your data. It is your responsibility to ensure that all of your files, especially those containing personal information, are secure to prevent any type of data loss or corruption.

Does San Diego Computer Consultants use cookies to collect information about me?

A cookie is a small data file that a Web site or e-mail may send to your browser, which may then be stored on your hard drive. San Diego Computer Consultants e-mails and Web sites may use cookies to create a more personalized user experience for visitors. These simulate a continuous connection, letting us remember information about your preferences and session.

San Diego Computer Consultants uses a third party to place cookies on your computer. Although these may contain a unique user ID, they do not collect or store any identifiable personal information.

The San Diego Computer Consultants web server automatically collects clickstream information such as the address (URL) of the Web site that you came from before visiting San Diego Computer Consultants.com, which pages you visit on our site while you’re there, which browser you used to view our site, and any search terms you may have entered, among other things. San Diego Computer Consultants.com may also use anonymous clickstream data to track which pages visitors view. This helps us understand how visitors use our sites.

How can I update my information?

San Diego Computer Consultants wants your information and marketing preferences to be complete and accurate. To update your information, choose one of the following:

  1. Call 1 619-640-6444
  2. Send an e-mail request with your full name, address, phone number, and e-mail address to fixmypc (at) sdpcfix.com
  3. Send a request with your full name, address, phone number, and e-mail address to San Diego Computer Consultants, 5560 Ruffin Rd, Suite 1A, San Diego CA 92123

If you send an e-mail or letter request please include your current contact information and list the requested changes you would like to have made.

Does San Diego Computer Consultants collect information from children?

San Diego Computer Consultants will not knowingly or intentionally collect personal information online from children under the age of 13. San Diego Computer Consultants is committed to protecting the privacy of children.

Who can I contact with questions about the security of my information?

Please contact our privacy manager to report any known or suspected privacy or security breaches or to submit privacy or security-related questions or complaints. After receiving your inquiry, we will respond within five business days. You may call 1.619-640-6444, e-mail a request to: fixmypc (at) sdpcfix.com, or send a letter to San Diego Computer Consultants, Attention: Privacy Manager, 5560 Ruffin Rd, Suite 1A, San Diego CA 92123

Will this privacy policy change?

This policy is subject to change. If there are changes or additions to this privacy policy, we will post them here or in other formats. If we change our information practices or this privacy policy in such a way that your personal information may be used or shared in a different manner, we will give you the opportunity to opt out of having your information used or shared in that new manner.

Effective date:  December 1, 2013